Refund policy
Return & Refund Policy
This policy explains how Meloni Noir, a brand operated by Safido LTD, handles returns, exchanges, and refunds for customer orders.
Policy Overview
| Return Period | 30 days from the date of delivery |
| Refund Processing Time | Within 7 business days of receiving the returned item |
| Return Shipping – Defective or Wrong Item | Covered by Meloni Noir |
| Return Shipping – Change of Mind | Covered by the customer |
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team at support@meloninoir.com. If your order has already been shipped, please follow the return instructions below.
Return Conditions
To be eligible for a return, items must:
- Be returned within 30 days of delivery
- Be clean, unused, and in resellable condition with all tags attached and in original packaging
- Be accompanied by proof of purchase
Custom or personalised items and hygiene products (such as undergarments) are non-returnable once opened or used, unless they arrive defective or damaged.
Return Shipping Costs
- Defective, damaged, or incorrect item: Meloni Noir covers return shipping and will provide a full refund or replacement.
- Change of mind, wrong size, or personal reasons: Return shipping is the customer's responsibility. Original outbound shipping fees are non-refundable.
How to Initiate a Return
- Contact us: Email support@meloninoir.com with your order number, reason for return, and photos if applicable.
- Receive authorisation: Our team will respond within one business day with return instructions and, where applicable, a prepaid return label.
- Ship the item: Securely package the item with all tags and original packaging and use a tracked shipping service.
Exchanges
Exchanges are accepted within 30 days of delivery. If the exchange is due to a fault or incorrect item, Meloni Noir covers return shipping. For personal reasons, return shipping is the customer's responsibility. If the requested replacement is unavailable, a full refund will be issued.
Refund Processing
Once we receive and inspect the returned item, we will notify you within 3 business days. Approved refunds are processed to your original payment method within 7 business days of that notification. You will receive a confirmation email once the refund has been processed. No restocking fees are applied.
Lost or Delayed Parcels
If your order appears lost or significantly delayed, please contact us at support@meloninoir.com and we will arrange a replacement or full refund.
Contact Information
- Company Name: Safido LTD
- Company Number: 14327694
- Business Name: Meloni Noir
- Business Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom
- Email: support@meloninoir.com
- Phone: +447474795626
- Business Hours: Monday–Saturday, 09:00–18:00 (GMT)